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Unit 11, 61 Flynn St, Wembley, WA, 6014
08 9242 2085

Yearly Archives: 2017

Poor Customer Service Caused by Lack of Systems

Poor Customer Service Caused by Lack of Systems
There. The title has said it all. Poor customer service is almost always caused by a lack of systems. That's it, fix the systems and we can all go home early! No, of course it's more involved than that, but that is basically the problem. Let me take you through a real-life case study. I have a business that supports OTS Management - I won't tell you how because we are still doing business and I don't want them to feel bad. But once I explain the situation, you may wonder if it's you, because that's how common the problem is. Once I was able to show them what the consequences could have been, and showed them how to fix the problem, they became clients as well as suppliers to OTS Management. So what happened? (more…)...
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Tax Updates for August 2017

Tax Updates for August 2017
In this tax update:-
  • Work related expense claims under scrutiny
  • ATO guidance on work-related travel expense deductions
  • Small business asset write offs
  • Tax debts - setting up a payment plan
(more…)...
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Annual Board Self-Assessments Are a Must!

Annual Board Self-Assessments Are a Must!
One of the most important tools in ensuring that your governance operates at best-practice is to implement an annual Board Self-Assessment process. A strong, efficient and productive board of directors is a clear indicator of a healthy corporation. However even the best performing Boards need a periodic assessment to ensure that it doesn't just manage, but will really thrive in today’s evolving challenges. To provide a check-up of your board’s performance, and to identify the required practices and strategies for a healthy and productive Board, the best place to start is with an honest board self-assessment. Yet in a governance survey conducted by BoardSource, only 51% of Not-For-Profit organisations responded that they use a formal self-assessment to evaluate their Board's effectiveness. So, where do you start? (more…)...
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The Bureaucracy of Running a Business

The Bureaucracy of Running a Business
For some reason, Government loves bureaucracy. Sometimes, it's for the administration of their income (taxes) and sometimes it's about protecting the consumer (a good thing!). Whatever the reasons are, running a business involves a lot of bureaucracy and "things to do" that you might think have little to do with your business of making something good, attracting people who need it, selling it, collecting the money, paying your people, and building the life you dream of - the old make it, book, it, collect it, and live it! Yet, complying with all these rules is absolutely critical to support the make it, book it, collect it and live it model. If you fail to comply, you could be penalised by a range of penalties from fines to potentially the closure of your business, so you need to pay attention! (more…)...
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OTS Management