Monthly Archives: March 2021

Why “The Customer Is Always Right” Is Wrong

The founder of the department store Selfridge's in London was the one who said: "The customer is always right." Apparently, he started using the phrase, and included it in his advertising, to show customers that they would always get good service at his department store, that his store would bend over backwards to provide customer service no matter what. It was also used in-house to "train" employees to give good customer service. Unfortunately, he was wrong. (more…)...
Read more

Prioritising Risks During Risk Management Planning

In Risk Management Planning, you take 6 steps in order to prepare a Risk Management Plan for your organisation, to be prepared for the risks that face your organisation. The 6 steps are:
  1. Identify all the risks
  2. Assess the risks
  3. Map the risks into a Risk Matrix
  4. Create strategies to manage the risks
  5. Manage the Risk Management Plan itself
  6. Monitor, test and evaluate
However, when we identify all the risks, the list is likely to be a long list and potentially overwhelming. It is impossible to do everything at once, so there must be a method to prioritise the risks that you have identified and create suitable prioritised strategies. (more…)...
Read more