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Unit 11, 61 Flynn St, Wembley, WA, 6014
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Yearly Archives: 2021

Keep Emotions Out of Negotiations

Keep Emotions Out of Negotiations
Negotiating is part of being a small business owner. You negotiate contracts with suppliers. You negotiate employment contracts with your employees. You negotiate sales agreements, you negotiate pay-rises, you negotiate your rent! More often than not it is a stressful process (if not for you, then certainly for the other party) because the "normal" mindset is that one party loses to some extent, and the other party wins. So, you get ready to do your best when you enter that room, in order to "win". Once you allow that mindset to establish itself, negotiations become an emotional exercise - we get stressed, as I've already said; we get angry, we get fearful, we feel like celebrating, we feel wronged, we feel tough, we feel weak. But it doesn't have to be like that. (more…)...
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The Strategic Planning Process

The Strategic Planning Process
One of the most important forward-looking initiatives any Indigenous organisation can take is to prepare a definitive strategic plan, looking at least 5 years ahead. A strategic plan sets the strategic direction of the organisation and translates the organisation's vision into a roadmap over the next few years, showing how it will carry out its mission. Without a clear, documented strategic plan, your priorities will change from time to time depending on external stimuli at the time. You will not have clear milestones against which to measure progress, nor will you have measurements on whether or not you are fulfilling the mandates provided by your members. With a strategic plan you can look clearly ahead at least 5 years and set targets as goals, ensuring that each year, you are moving toward ultimately achieving your organisation's vision and purpose. (more…)...
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Why “The Customer Is Always Right” Is Wrong

Why “The Customer Is Always Right” Is Wrong
The founder of the department store Selfridge's in London was the one who said: "The customer is always right." Apparently, he started using the phrase, and included it in his advertising, to show customers that they would always get good service at his department store, that his store would bend over backwards to provide customer service no matter what. It was also used in-house to "train" employees to give good customer service. Unfortunately, he was wrong. (more…)...
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Prioritising Risks During Risk Management Planning

Prioritising Risks During Risk Management Planning
In Risk Management Planning, you take 6 steps in order to prepare a Risk Management Plan for your organisation, to be prepared for the risks that face your organisation. The 6 steps are:
  1. Identify all the risks
  2. Assess the risks
  3. Map the risks into a Risk Matrix
  4. Create strategies to manage the risks
  5. Manage the Risk Management Plan itself
  6. Monitor, test and evaluate
However, when we identify all the risks, the list is likely to be a long list and potentially overwhelming. It is impossible to do everything at once, so there must be a method to prioritise the risks that you have identified and create suitable prioritised strategies. (more…)...
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OTS Management