Recent Posts by teikoh

The Strategic Planning Process

One of the most important forward-looking initiatives any Indigenous organisation can take is to prepare a definitive strategic plan, looking at least 5 years ahead. A strategic plan sets the strategic direction of the organisation and translates the organisation's vision into a roadmap over the next few years, showing how it will carry out its mission. Without a clear, documented strategic plan, your priorities will change from time to time depending on external stimuli at the time. You will not have clear milestones against which to measure progress, nor will you have measurements on whether or not you are fulfilling the mandates provided by your members. With a strategic plan you can look clearly ahead at least 5 years and set targets as goals, ensuring that each year, you are moving toward ultimately achieving your organisation's vision and purpose. (more…)...
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Why “The Customer Is Always Right” Is Wrong

The founder of the department store Selfridge's in London was the one who said: "The customer is always right." Apparently, he started using the phrase, and included it in his advertising, to show customers that they would always get good service at his department store, that his store would bend over backwards to provide customer service no matter what. It was also used in-house to "train" employees to give good customer service. Unfortunately, he was wrong. (more…)...
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Prioritising Risks During Risk Management Planning

In Risk Management Planning, you take 6 steps in order to prepare a Risk Management Plan for your organisation, to be prepared for the risks that face your organisation. The 6 steps are:
  1. Identify all the risks
  2. Assess the risks
  3. Map the risks into a Risk Matrix
  4. Create strategies to manage the risks
  5. Manage the Risk Management Plan itself
  6. Monitor, test and evaluate
However, when we identify all the risks, the list is likely to be a long list and potentially overwhelming. It is impossible to do everything at once, so there must be a method to prioritise the risks that you have identified and create suitable prioritised strategies. (more…)...
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Meet Disruptive Change Head On

Business today is in a disruptive phase and small business owners cannot avoid the disruption. Changes to business models and industries have been caused by technology (the move from the use of desktop PC's to mobile technology), the sharing economy (Uber and Air BNB), the platform model (Trip Advisor, Hotels.com), international trends like the Coronavirus pandemic and the rise and fall of new and old industrial giants. In a small business, for example, if you ignore mobile technology and focus your website to the PC, customers used to scrolling through sales sites on their phones will turn away from old-fashioned websites that don't respond to their phone screens. Even in a small business, if you are in a disrupted industry, you will have to act to meet disruptive change head-on, or risk becoming a minor competitor to leading businesses in your industry. (more…)...
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