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Poor Customer Service Caused by Lack of Systems

Poor Customer Service Caused by Lack of Systems
There. The title has said it all. Poor customer service is almost always caused by a lack of systems. That's it, fix the systems and we can all go home early! No, of course it's more involved than that, but that is basically the problem. Let me take you through a real-life case study. I have a business that supports OTS Management - I won't tell you how because we are still doing business and I don't want them to feel bad. But once I explain the situation, you may wonder if it's you, because that's how common the problem is. Once I was able to show them what the consequences could have been, and showed them how to fix the problem, they became clients as well as suppliers to OTS Management. So what happened? (more…)...
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Tax Updates for August 2017

Tax Updates for August 2017
In this tax update:-
  • Work related expense claims under scrutiny
  • ATO guidance on work-related travel expense deductions
  • Small business asset write offs
  • Tax debts - setting up a payment plan
(more…)...
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The Bureaucracy of Running a Business

The Bureaucracy of Running a Business
For some reason, Government loves bureaucracy. Sometimes, it's for the administration of their income (taxes) and sometimes it's about protecting the consumer (a good thing!). Whatever the reasons are, running a business involves a lot of bureaucracy and "things to do" that you might think have little to do with your business of making something good, attracting people who need it, selling it, collecting the money, paying your people, and building the life you dream of - the old make it, book, it, collect it, and live it! Yet, complying with all these rules is absolutely critical to support the make it, book it, collect it and live it model. If you fail to comply, you could be penalised by a range of penalties from fines to potentially the closure of your business, so you need to pay attention! (more…)...
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Small Businesses Should Plan

Small Businesses Should Plan
Every small business should have a number of plans. It is simply a must - you cannot and should not operate your business in reactive mode all the time. You need to set a direction and work to a schedule. Things might change, but unless you have set a plan into place, it costs too much in time, money and efficiency to simply react to changes. Plans need not be massive documents. All plans, however they look and whatever detail they end up in, should set the end point of where you want to go and some strategy or steps that you will take to get there. At the least, and to some degree, every business needs a business plan, a marketing plan, and a tax plan. What a great time to plan ahead at the end of the financial year. Here are the facts behind each of these plans. (more…)...
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