Category Archives: Brand Leadership

Outsource for Efficiency

Once upon a time, running a small business was relatively uncomplicated. Not easy, but uncomplicated. You were good at something. You saved or borrowed some capital. You set up procedures that focused on doing what you were good at, which was what drove the business, and then you hired people who could do the supporting functions like keeping the books. As you progressed, you hired some contract specialists like tax accountants, or you hired contractors to do things you didn't want to do like clean the office every night. (more…)...
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Create A Feedback Culture In Your Business

One of the consulting assignments I most enjoy is working with all the people in a client's business. Often, when I am helping Directors prepare a strategic plan, or Managers work on their business plans, I only work with these Directors and Managers, or sometimes owners and other stakeholders. Rarely do I get to work with the company as a whole unless I am working on a change management assignment involving restructuring, systems, people and culture. But of course, even when I don't work with people below management level, I meet and interact with the other employees, and see a vast range of cultural phenomena. Even in driven and well-led companies, I sometimes see an underground layer of tension. Leaders need to recognise that some people feel intimidated by strong leadership and despite being invited to, do not voice their opinions. They have to be invited to do so and be given the opportunity to see that feedback from them is welcome and positive. (more…)...
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How Does Your Business Handle Mistakes?

Mistakes happen all the time, and they happen in businesses every day. These mistakes can range from how a customer complaint is handled, or how an order is fulfilled, to mistakes in book-keeping or orders, or just plain misunderstandings on how something should be dealt with. I'll bet you that you can think of a few off the top of your head. Mistakes can be small and meaningless or huge and catastrophic. But even if you think small mistakes can be ignored, how you handle these small daily mistakes gives you an insight into how your business can handle the more serious kind. (more…)...
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Small Business Owner or Employee of Your Business?

Most of my clients are small business owners and they might be surprised by the challenge in the title of this week’s article. Are you a small business owner – or are you actually a hard-working employee – for yourself? A lot of my readers won’t want to hear this, but you must hear it if it is the truth. What is the difference? What makes you a small business owner, and what makes you an employee of your business? Successful small business owners are driven. But then so are successful hard-working employees. But what drives them are two different things. A hard-working employee is driven to be good at their job. They take pride in a job well done. They work hard to make sure it is done well. They take pride in working on the details and working in the business. If you are working hard in your business, are you sure you are not merely investing in a job? As a mere employee, you may deeply and rightly believe that you are doing your best and working hard. You certainly are but you are working hard in your job, within your job description, within the parameters, working hard at the procedure or in the...
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