Category Archives: Change Management

Meet Disruptive Change Head On

Business today is in a disruptive phase and small business owners cannot avoid the disruption. Changes to business models and industries have been caused by technology (the move from the use of desktop PC's to mobile technology), the sharing economy (Uber and Air BNB), the platform model (Trip Advisor, Hotels.com), international trends like the Coronavirus pandemic and the rise and fall of new and old industrial giants. In a small business, for example, if you ignore mobile technology and focus your website to the PC, customers used to scrolling through sales sites on their phones will turn away from old-fashioned websites that don't respond to their phone screens. Even in a small business, if you are in a disrupted industry, you will have to act to meet disruptive change head-on, or risk becoming a minor competitor to leading businesses in your industry. (more…)...
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Outsource for Efficiency

Once upon a time, running a small business was relatively uncomplicated. Not easy, but uncomplicated. You were good at something. You saved or borrowed some capital. You set up procedures that focused on doing what you were good at, which was what drove the business, and then you hired people who could do the supporting functions like keeping the books. As you progressed, you hired some contract specialists like tax accountants, or you hired contractors to do things you didn't want to do like clean the office every night. (more…)...
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Create A Feedback Culture In Your Business

One of the consulting assignments I most enjoy is working with all the people in a client's business. Often, when I am helping Directors prepare a strategic plan, or Managers work on their business plans, I only work with these Directors and Managers, or sometimes owners and other stakeholders. Rarely do I get to work with the company as a whole unless I am working on a change management assignment involving restructuring, systems, people and culture. But of course, even when I don't work with people below management level, I meet and interact with the other employees, and see a vast range of cultural phenomena. Even in driven and well-led companies, I sometimes see an underground layer of tension. Leaders need to recognise that some people feel intimidated by strong leadership and despite being invited to, do not voice their opinions. They have to be invited to do so and be given the opportunity to see that feedback from them is welcome and positive. (more…)...
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How To Get People Ready For Change

When I started consulting to businesses over 25 years ago, no matter how small a business, a restructure of the way a business conducted business took place about every 6 years on average. In a 2018 survey of Small and Medium Enterprises, a restructure every 3 years was more typical. In fact in some industries, some restructure process happens every year. Since these restructuring processes can incorporate anything from changes to business units to changes in procedures to specific performance improvement projects, they can affect every person in a business. This is incredibly challenging for employees in every sector. (more…)...
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