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Category Archives: Human Resource Management

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How Does Your Business Handle Mistakes?

How Does Your Business Handle Mistakes?
Mistakes happen all the time, and they happen in businesses every day. These mistakes can range from how a customer complaint is handled, or how an order is fulfilled, to mistakes in book-keeping or orders, or just plain misunderstandings on how something should be dealt with. I'll bet you that you can think of a few off the top of your head. Mistakes can be small and meaningless or huge and catastrophic. But even if you think small mistakes can be ignored, how you handle these small daily mistakes gives you an insight into how your business can handle the more serious kind. (more…)...
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Design Your Organisation Chart Now!

Design Your Organisation Chart Now!
All small businesses start in a very similar way, and I’ll bet you can relate to this story: Jack and Jill started their small business just by themselves. They did most things together– they did the sales together, they discussed stock levels as they ordered stock, they worked side by side as they stacked the shelves, they took turns to write different pages of their website, they kept the books together, together they opened every morning and closed every evening. Then they got busy as the business grew and they hired a store helper, Sue. Sue was really keen and helpful, she mucked in and helped to do everything as well. In some things, all three of them were interchangeable as they looked after all the tasks in the business. But things were starting to get missed because they got confused about who was going to do what. This didn't really matter because one of them would see the confusion and between the three of them they sorted it out. Then the business became more successful and they hired Tom. Between the 4 of them, they did all the activities of the business as people could. If one was busy another picked up the slack. But more...
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10 Things Every Small Business Needs To Do To Succeed

10 Things Every Small Business Needs To Do To Succeed
As a business advisor and accountant, I am often asked what a small business needs to do in order to succeed. It's a simple enough question but there are so many things small business owners need to know, need to be, and need to do in their businesses. So I asked a number of my most successful clients what they thought about the question, and, using my own experience gained over the last 30-plus years, I have collated the top 10 things that a small business needs to do to succeed. 1. Make sure that you are marketing effectively. From experience, I cannot stress enough how important marketing is to the success of any small business. The problem is that most small business owners are subject matter experts - they are good mechanics, good lawyers, good accountants, good toy retailers, good garment manufacturers - and this means that they try to make their business succeed by being good at what they do. Unfortunately, that is not enough. A business succeeds only if it finds and continues to find customers. Some of these will come from word-of-mouth or reputation but the volume of these new customers will not be enough to grow your business. So, you...
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Build Value In Your Business…By Going Away For Three Months!

Build Value In Your Business…By Going Away For Three Months!
Has the title of this month's article got your attention? Who wouldn't like a 3 month sabbatical, put up your hands! Like many entrepreneurs and small business owners you are probably struggling with your work-life balance. You are working long hours, sometimes weekends, when you go on vacation you can't help feeling the guilt, your phone or tablet is always on and always calling for your attention even at all hours of the night. Yet the reason you started your own business, apart from the passionate belief in what you are doing is...getting time to do what you want. Just stop for 10 minutes (yes, you can!). Ask yourself why you aren't able to find that "life" part of the balance. Do these reasons sound familiar?
  • I need to really dedicate myself to this business to make enough money to take that time off;
  • I'm really busy because I can't afford someone else to do some of the work;
  • I have it all in my head so I can't leave;
  • I'm ultimately responsible for the business' success;
  • As I expand there's even more work to do;
    • ...
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