Mistakes happen all the time, and they happen in businesses every day. These mistakes can range from how a customer complaint is handled, or how an order is fulfilled, to mistakes in book-keeping or orders, or just plain misunderstandings on how something should be dealt with. I'll bet you that you can think of a few off the top of your head. Mistakes can be small and meaningless or huge and catastrophic. But even if you think small mistakes can be ignored, how you handle these small daily mistakes gives you an insight into how your business can handle the more serious kind. (more…)...Read more
"Leadership" is a key resource requirement in an Indigenous organistion. My readers will know that I have spent 30 years working for Indigenous organisations and through this experience, I have seen well-managed and governed organisations, as well as those that have not been successful. In my opinion, the difference is in the leadership that has been available to them. In my opinion, well-managed and well-governed organisations have strong and inspirational leaders that show the way. They inspire people to work hard and strive for best-practice. How do good leaders do that? In my experience, I have seen the 7 keys to good leadership. They are present in good leaders no matter what the background or history of those leaders. However, I also believe they are not born into a person but rather a person can learn to develop these 7 key characteristics of good leadership. Here are the 7 keys I believe you need to know and develop in order to be the leader of your organisation:-Read more
- The key to building trust
- The key to possessing emotional intelligence
- The key to being open to innovation
- The key to asking the right questions ...
As a business advisor and accountant, I am often asked what a small business needs to do in order to succeed. It's a simple enough question but there are so many things small business owners need to know, need to be, and need to do in their businesses. So I asked a number of my most successful clients what they thought about the question, and, using my own experience gained over the last 30-plus years, I have collated the top 10 things that a small business needs to do to succeed. 1. Make sure that you are marketing effectively. From experience, I cannot stress enough how important marketing is to the success of any small business. The problem is that most small business owners are subject matter experts - they are good mechanics, good lawyers, good accountants, good toy retailers, good garment manufacturers - and this means that they try to make their business succeed by being good at what they do. Unfortunately, that is not enough. A business succeeds only if it finds and continues to find customers. Some of these will come from word-of-mouth or reputation but the volume of these new customers will not be enough to grow your business. So, you...Read more
So, this is going to be a controversial posting. I wonder what you think about the morality of your behaviour when you choose to change professional advisors? I don't mean the professional ethical rules, but the morals of how you do it. And how should the professional advisor react? Here is a story of how a client of mine decided they wanted to change accountants. Read through the circumstances, and then tell me what you would have done. (more…)...Read more