Once upon a time, running a small business was relatively uncomplicated. Not easy, but uncomplicated. You were good at something. You saved or borrowed some capital. You set up procedures that focused on doing what you were good at, which was what drove the business, and then you hired people who could do the supporting functions like keeping the books. As you progressed, you hired some contract specialists like tax accountants, or you hired contractors to do things you didn't want to do like clean the office every night. (more…)...Read more
One of the consulting assignments I most enjoy is working with all the people in a client's business. Often, when I am helping Directors prepare a strategic plan, or Managers work on their business plans, I only work with these Directors and Managers, or sometimes owners and other stakeholders. Rarely do I get to work with the company as a whole unless I am working on a change management assignment involving restructuring, systems, people and culture. But of course, even when I don't work with people below management level, I meet and interact with the other employees, and see a vast range of cultural phenomena. Even in driven and well-led companies, I sometimes see an underground layer of tension. Leaders need to recognise that some people feel intimidated by strong leadership and despite being invited to, do not voice their opinions. They have to be invited to do so and be given the opportunity to see that feedback from them is welcome and positive. (more…)...Read more
Mistakes happen all the time, and they happen in businesses every day. These mistakes can range from how a customer complaint is handled, or how an order is fulfilled, to mistakes in book-keeping or orders, or just plain misunderstandings on how something should be dealt with. I'll bet you that you can think of a few off the top of your head. Mistakes can be small and meaningless or huge and catastrophic. But even if you think small mistakes can be ignored, how you handle these small daily mistakes gives you an insight into how your business can handle the more serious kind. (more…)...Read more
"Leadership" is a key resource requirement in an Indigenous organistion. My readers will know that I have spent 30 years working for Indigenous organisations and through this experience, I have seen well-managed and governed organisations, as well as those that have not been successful. In my opinion, the difference is in the leadership that has been available to them. In my opinion, well-managed and well-governed organisations have strong and inspirational leaders that show the way. They inspire people to work hard and strive for best-practice. How do good leaders do that? In my experience, I have seen the 7 keys to good leadership. They are present in good leaders no matter what the background or history of those leaders. However, I also believe they are not born into a person but rather a person can learn to develop these 7 key characteristics of good leadership. Here are the 7 keys I believe you need to know and develop in order to be the leader of your organisation:-Read more
- The key to building trust
- The key to possessing emotional intelligence
- The key to being open to innovation
- The key to asking the right questions ...