Unit 11, 61 Flynn St, Wembley, WA, 6014
08 9242 2085 ots@otsmanagement.com.au
Advice from Outside the Square

Category Archives: OTS Management Services

Increase your sales through a highly focused marketing plan!

SMART Marketing
smart marketing
This is Teik’s popular book on an easy 7 step process to prepare a highly focused and pragmatic marketing plan. When you market your products, don’t fire a shotgun and hope you find a customer, hone in on what your product means to your customer and target the right customer.
Support independent publishing: Buy this book on Lulu.

The SMART Marketing Workbook
smart marketing workbook The companion workbook to “SMART Marketing”, that takes you and your team through a series of brainstorming workshops to prepare and implement your SMART Marketing Plan. Be guided through questionnaires and templates as if an experienced facilitator were present, and in 4 to 6 weeks be prepared to implement your sales boosting strategies. Support independent publishing: Buy this book on Lulu....
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How non-financially trained people can prepare a budget in 5 easy steps

Preparing a budget is "easy" for an accountant and small business people who have some finance training. However for many it is the stuff of voodoo. But when you break it down, there is no real mystery around the preparation of a budget, it is based on your plans and intentions, costs that you can obtain from suppliers, and some judicious making of assumptions and estimates. In truth, any non-finance executive or business owner can do it if they approach the task logically. Here are 5 basic steps to take to compile your budget. 1. Tell the story of your plan first. A budget is no more than the costing of a story. Is your story one of expansion, or of reduction? Does your story include the need for more staff or capital equipment? Is your story about opening more stores? So the first step is to provide a narrative of your operational plans for the period of the budget, usually a year. If you don't have a business plan, look at your business and ask yourself what you will do within it for the year ahead. List any new initiatives, identify any areas you either want to close or reduce in size, identify your...
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Three things to check to find the “best-fit” staff to your team

I provide strategic consulting services to Not-for-Profit clients who perhaps are not best equipped or experienced to apply corporate procedures that most of us would find "normal". However, when an NFP has a highly-paid CEO that once worked senior positions in significant banking and investment companies, you'd expect better. I was asked to assist in recruitment interviews for a General Manager position by the CEO of an NFP that I have had a relationship with earlier in their history. In fact, I had participated in earlier interviews for various finance staff recruited by this CEO when he had first arrived, and in the process had provided to the organisation a recruitment "checklist" for those earlier interviews. So, imagine my surprise when the CEO asked me to assist in the GM interviews, and I discovered that a complete Job Description was still being discussed, that an advertisement had been published without reference to key details such as employer industry and location (regional town), and before other details such as remuneration ranges and basic terms had been agreed internally. Having heard this, it was no surprise to me to learn that various highly qualified potential candidates had made initial inquiries, and when told...
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Client service starts in the car park

My Post Office box is at the back of the Post Office, and I need to drive around the back to their car park to access the box. Directly next to the Post Office car park are the car bays of an architectural practice, leading to their back door.
One morning, as I was parked in the Post Office car park, opening mail I had just retrieved from my Post Office box, I witnessed an incident that showed me that client service starts, not only at the back door, but out in the car park.
As I sat in my car opening mail, I noticed a well-dressed middle aged man smoking just outside the back door of the architectural practice. It was clearly a professional and well-branded practice as the corporate colours and logo were not only at the front, but also splashed all over the back walls and above the back door.
A car drove up and parked in one of their bays. There are about 16 bays and at 8 am half of them were empty. As the driver got out and locked his car, the smoking man walked up to him and said "No parking here".
Clearly surprised, the driver asked if there...
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