One of the consulting assignments I most enjoy is working with all the people in a client's business.
Often, when I am helping Directors prepare a strategic plan, or Managers work on their business plans, I only work with these Directors and Managers, or sometimes owners and other stakeholders. Rarely do I get to work with the company as a whole unless I am working on a change management assignment involving restructuring, systems, people and culture.
But of course, even when I don't work with people below management level, I meet and interact with the other employees, and see a vast range of cultural phenomena.
Even in driven and well-led companies, I sometimes see an underground layer of tension. Leaders need to recognise that some people feel intimidated by strong leadership and despite being invited to, do not voice their opinions. They have to be invited to do so and be given the opportunity to see that feedback from them is welcome and positive.
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Create A Feedback Culture In Your Business
